Política de reembolso
We are committed to ensuring your satisfaction with every purchase. To facilitate a smooth return process, please review the following policy guidelines carefully.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- The item must be unused and in the exact same condition as when you received it.
- The item must be returned in its original packaging, including all tags, accessories, and documentation.
Timeframe for Returns
You have 30 days from the date of delivery to initiate a return request. Requests made after this period may not be accepted.
How to Initiate a Return
Please send an email to 32hauteur-lost@icloud.com to obtain the return address and further instructions. Our team will provide you with the necessary details to proceed with your return securely.
Refund Processing
Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund within 7 to 14 business days. The refund will be issued to the original method of payment. Please note that depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
If you have any questions or require assistance regarding your return, please do not hesitate to contact us at 32hauteur-lost@icloud.com.
